BELARUS NEWS AND ANALYSIS

DATE:

12/10/2007

Amdocs, Alcatel-Lucent Deploy OSS in Belarus

By David Sims, TMCnet Contributing Editor

Alcatel- Lucent and Amdocs (News - Alert) have announced the deployment of an integrated, end-to-end Operations Support System product for Belorusskaya Set Telekommunikatsiy, a mobile network operator in Belarus, to centrally manage its network inventory and assets.

The product is expected to enable a variety of BeST divisions to view up- to-date information about their network resources, BeST officials say, adding that they hope to minimize operational expenditures by analyzing the level of existing network resource usage to optimize network capacity.

Alcatel-Lucent (News - Alert) deployed the Amdocs Cramer OSS in just seven months, delivering an array of services. Amdocs' unified OSS product supports future development and deployment of new services without creating further fragmentation of the OSS environment.

Earlier this year Amdocs announced that UPC Broadband, operator of the largest cable network in Europe, selected Amdocs for customer service assistance. UPC Broadband will initially deploy the new system in Romania and Switzerland.

Replacing its legacy system with Amdocs CRM 6 will allow UPC Broadband to reduce its total cost of ownership, automate the ordering process, improve customer service and shorten the time to market for new services, UPC officials believe.

"We are moving to a more flexible and integrated product with Amdocs CRM 6, which has the new features and functionalities to service our triple-play customers throughout Europe," said Mehrdad Mansourpour, managing director and chief information officer for UPC.

Amdocs CRM 6, with its customer management and order management capabilities, is expected to help UPC Broadband improve customer satisfaction and retention, reduce call waiting time for customers, make the ordering process quicker and more effective, and bring new services to market faster.

"In the competitive European cable market, organizations which focus on the customer will be the ones which win," said Michael Matthews, chief marketing officer for Amdocs.

David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

Source:

http://callcenterinfo.tmcnet.com/analysis/articles/12344-amdocs-alcatel-lucent-deploy-oss-belarus.htm

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